ANILLO Neroli Wood Hair Milk Set

Shipping Timeline

• West Malaysia: 2–5 business days
• East Malaysia: 5–10 business days (depending on courier and location)
  

Delivery times may vary during peak periods such as sales, festive seasons, or promotional campaigns.

Returns & Exchanges

At this time, we do not accept returns or exchanges for reasons related to change of mind or personal preference.

We encourage all customers to carefully review product details before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’re here to help.
Please contact us at hello@anillobeauty.com within 7 days of receiving your order with your order number and details of the issue.

To process your claim, kindly provide:

• A clear photo of the exterior packaging with the shipping label and tracking number
• A photo of all items in the original packaging
  
• A close-up of the damaged, defective, or incorrect item
  
  

⚠️ Please take photos before discarding any packaging. Claims without these photos may not be eligible for compensation.

Once your claim is reviewed, we will guide you on the next steps, which may include a replacement or refund depending on the situation.

⚠️ Please note: anillO Malaysia is not responsible for shipping fees, return costs, or refunds resulting from unpaid customs duties or import taxes. If a parcel is returned to us due to non-payment, the original shipping cost will not be refunded, and the order will not be resent.